Yesterday I sent the last of our forms to the household moving office via e-mail. We've been assigned a move counselor, but his e-mail address is a general address that (as far as I can figure) gets forwarded to him from the general inbox.
So, after not hearing from him for 24 hours I gave a call to the main moving office to see if they had received my form (they have customer service people who answer the phone):
Me: Yes, I'm calling to see if my DEA form was received. It was the last form needed to confirm our household goods move date.
Her: (takes my information and puts me on hold) Yes, I do see your e-mail in the general inbox, but the lady who checks and forwards messages from that box is not in today. She'll be in tomorrow.
Me: So that's a one person job?
Her: Yes. If we need anything further, we'll contact you.
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